CXPA Rochester Network March Event : The Experience Operating System w/ Diane Magers Date : Thursday, April 25th (12:00PM - 1:00PM EST) Event Description: Challenged by lack of adoption of experience approaches? Struggling with how to gain traction and demonstrate business...
Imagine you're on an exciting team at a bank, and your goal is to make sure that every time someone interacts with your bank, they walk away feeling positive. It's a bit like being a superhero for customer experience. But, there's a twist - it's not just about making customers happy; It's about...
In today's world, AI and energy are coming together like a team of experts collaborating to make using power smarter. It's like having a super smart assistant that helps you use electricity more efficiently, just like how a Google Maps helps you find the best route to your destination. AI energy...
CXPA Rochester Network Event : CX Change Manager w/ Tamara Rolman Date : Thursday, March 21st (9am - 10am EST) Event Description: It's been said, “To win on the outside, it means you have to start on the inside of the organization.” This event is all about why integrating...
CXPA Rochester Network February Event : Four Gold CX ROI Metrics w/ Lynn Hunsaker Date : Thursday, February 22nd (12noon - 1pm EST) Event Description: When you focus on 4 new customer experience metrics, you’ll find greater progress in 20 CX and financial metrics. How is...
CXPA Rochester Network January Event : Generative AI: Helping Humans Understand Humans Date : Wednesday, January 31st (12noon - 1pm EST) Event Description: Many organizations are focused on building human understanding into artificial intelligence (AI). What if we flipped that...
Join us for a hybrid meeting exploring the dynamic realm of Artificial Intelligence (AI) and the evolution shown in 7 years of the Swiss CEX Study. Explore with us the key challenges in CX faced by Swiss companies and professionals Two renowned experts will guide the conversation: Jukka...
02-08-2024 | 05:00 PM - 06:30 PM CET Zurich
Event Description: There's no argument that the number one litmus test for a customer experience program is its return on investment. And, while the primary way to measure ROI is financial, what does that really mean? And, is there other business value created beyond dollars and cents that...
Event Description: In this session, Leslie Pagel , Chief Evangelist at Authenticx, will discuss the most valuable, renewable source of customer insight and how data-backed storytelling leads to speed-to-action. Listening directly to unsolicited customer voices reveals both points of...
Event Description : CX Leaders Advance Conference (Highlight Reel). As many of you know, May 15th – 17th 2023 was the 2023 CX Leaders Advance Conference in Orlando, FL. If you weren’t able to attend, don’t worry because Jason Hammel and Chris Zepeda have you covered! Join us...
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